I have tried to contact your agency through your email and 24hour customer service, but no one ever responds to my emails. I was checking status on several orders etc. You were translating one letter to english, but a week later I hadn't recieved it. I finally got through to you by 1-888 # in states. Do you really respond to questions made through online email customer service, or should I always try calling you when I have a question. Is this just a busy time of year? If someone will contact me by email I can reply with questions I'm seeking answers too. Thank you.
Dear Jerome!Sorry, we had a very busy time with St.Valentine Day orders , thats why perhaps nobody answered your e-mails. Usually our customer service immediately responds all the requests. I'll contact you by e-mail now and hope that we'll be able to answer your questions.